Privacy Policy
Last updated: September 2026
Watchout Concepts respects your privacy and is committed to handling personal information responsibly. This policy explains what information we may collect, why we collect it and how it is used and protected.
Information We Collect
We may collect personal information when you contact us, submit an enquiry, request a quotation, place an order or communicate with us.
This may include:
-
Your name
-
Business or organisation name
-
Email address and telephone number
-
Billing and delivery addresses
-
Enquiry and order details
-
Logos, artwork and other files you provide
-
Correspondence between you and Watchout Concepts
-
Website usage information collected through cookies or analytics tools
Please only provide personal information that is relevant to your enquiry or order.
How We Collect Information
We may collect information through:
-
Our website enquiry forms
-
Email and telephone communication
-
Quotations and order documentation
-
Direct communication with you
-
Website cookies and analytics
-
Referrals or publicly available business sources
Where practical, we collect personal information directly from you.
How We Use Your Information
We may use your information to:
-
Respond to enquiries
-
Prepare quotations and product recommendations
-
Process and manage orders
-
Prepare artwork proofs
-
Arrange production, branding and delivery
-
Communicate order updates
-
Maintain business and accounting records
-
Improve our website, products and services
-
Send relevant business updates or marketing communications where permitted
We will only use personal information for the purpose for which it was collected or for a related purpose that would reasonably be expected, unless otherwise permitted or required by law. This reflects the general use and disclosure principle described by the OAIC.
Sharing Your Information
We may share relevant information with trusted third parties where necessary to provide our services, including:
-
Product suppliers
-
Decorators, printers and manufacturers
-
Freight and delivery providers
-
Website, email and technology providers
-
Accounting and professional service providers
-
Government authorities where required by law
Only the information reasonably required to complete the relevant service will be provided.
Some service providers may process or store information outside Australia. Their handling of information may also be governed by their own privacy policies.
We do not sell or rent personal information.
Logos and Artwork
Logos, artwork and other files supplied to Watchout Concepts will be used to prepare quotations, proofs and branded products.
Please ensure you have permission to provide and reproduce all submitted material. Artwork may be securely shared with relevant suppliers or decorators where required to complete your order.
Marketing Communications
We may occasionally send you information about products, services or business updates where you have consented or where otherwise permitted.
You can opt out at any time by using an unsubscribe link, replying Unsubscribe, or contacting us directly. Australian privacy guidance requires applicable direct marketing communications to provide a simple way to opt out.
Cookies and Website Analytics
Our website may use cookies and similar technologies to:
-
Help the website operate correctly
-
Understand how visitors use the website
-
Improve website performance and usability
-
Support relevant advertising or marketing, if enabled
You can manage or disable cookies through your browser settings. Some website features may not operate correctly if cookies are disabled.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, alteration or disclosure. This may include password protection, secure systems and limiting access to information.
The OAIC states that covered organisations must take active and reasonable measures to protect the personal information they hold.
No electronic transmission or storage method can be guaranteed to be completely secure.
We retain information only for as long as reasonably necessary for our business, legal, accounting and record-keeping requirements. Information that is no longer required may be securely deleted or de-identified.
Accessing or Correcting Your Information
You may contact us to request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Privacy principles provide for access to and correction of personal information, subject to limited exceptions.
We may need to confirm your identity before processing a request.
Privacy Concerns or Complaints
If you have a question or concern about how your personal information has been handled, please contact us using the details below.
We will review your concern and respond within a reasonable timeframe.
Changes to This Policy
We may update this Privacy Policy when our business practices, website services or legal obligations change. The current version will be published on this website with its latest revision date.
Contact Us
Watchout Concepts
Email: vicki@watchoutconcepts.com.au
Phone: 0488 580 283