Refunds, Returns & Warranty Policy
Last updated: September 2026
At Watchout Concepts, we take care to ensure your branded merchandise is supplied according to the approved quotation and artwork. As most products are customised specifically for each client, the following conditions apply.
Custom-Made and Branded Products
Most products supplied by Watchout Concepts are customised with your selected branding, artwork, colours or decoration.
We do not offer refunds, returns or exchanges for change of mind once an order has been approved or production has commenced. This includes situations where you:
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No longer require the products
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Change your mind about the product, colour or design
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Order an incorrect quantity
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Supply incorrect information or artwork
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Find a similar product elsewhere at a lower price
This does not affect any rights you may have under the Australian Consumer Law.
Quotes and Order Approval
Production will commence once you have approved the quotation, order details and artwork proof and any required payment has been received.
Please carefully check all details before approval, including:
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Product and colour
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Quantity and sizing
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Branding position
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Artwork, spelling and contact details
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Decoration method
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Delivery address and timeframe
Changes requested after approval may not be possible and could result in additional costs or production delays.
Artwork and Colour Variations
Digital artwork proofs are provided as a guide. Colours displayed on screens can vary from the finished product.
Minor differences may also occur between production runs, product materials and decoration methods. Where exact colour matching is required, please advise us before approving your order so available options can be discussed.
Faulty, Damaged or Incorrect Products
If your order arrives faulty, damaged, incorrectly decorated or substantially different from the approved order, please contact us as soon as possible.
Where possible, please provide:
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Your name and order details
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A description of the issue
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Clear photographs showing the product and problem
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The quantity affected
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Photographs of any damaged packaging
Please keep the affected products and packaging until the issue has been assessed. Do not return products without contacting us first.
Assessment and Resolution
We will review the issue and may need to inspect the products or obtain further information.
Depending on the nature and seriousness of the problem, an appropriate resolution may include a repair, replacement, re-supply, refund or another mutually agreed outcome.
Australian Consumer Law determines the remedies available for major and minor problems. A major product problem can give the customer the choice of a refund or replacement, while a minor problem must generally be remedied by the business.
Delivery Damage and Delays
Please check your order promptly after delivery and notify us as soon as possible if any cartons or products appear damaged.
Estimated delivery dates are provided in good faith. If an unexpected supplier, production or freight delay occurs, we will keep you informed and work with you toward the best available solution.
Consumer Guarantees
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to limit or exclude those rights. A business policy operates alongside these statutory guarantees and cannot remove them.
Contact Us
If you have a concern about an order, please contact:
Watchout Concepts
Email: vicki@watchoutconcepts.com.au
Phone: 0488 580 283