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warranty policy
At Watchout Concepts, we take pride in delivering high-quality promotional products that reflect your brand's identity with excellence. We stand by the craftsmanship and durability of our products. This Warranty Policy outlines the terms and conditions of our warranty coverage.
1. Warranty Coverage
We offer a [insert duration] warranty on our promotional products from the date of purchase. This warranty covers manufacturing defects, workmanship issues, and material defects that may arise under normal use.
2. Warranty Exclusions
The warranty does not cover damage resulting from misuse, accidents, improper handling, neglect, alteration, or unauthorized repairs. It also does not cover natural wear and tear or damage caused by external factors beyond our control.
3. How to Make a Warranty Claim
If you believe your product is covered by our warranty, please contact our customer service team at [customer service email or phone number]. Provide your order details, a description of the issue, and supporting images if applicable. We will assess the claim and provide instructions for further steps.
4. Warranty Remedies
If a covered defect is confirmed, we will either repair the product or, if repair is not feasible, replace it with a similar or comparable item. Warranty remedies are at our sole discretion.
refund policy
At Watchout Concepts, your satisfaction is our priority. If you're not entirely satisfied with your purchase, we offer a refund policy that ensures a hassle-free experience. This Refund Policy outlines the terms and conditions for requesting refunds.
1. Eligibility for Refunds
You may request a refund within [insert duration] days from the date of purchase. To be eligible for a refund, the item must be in its original condition and packaging, with all accessories and tags intact.
2. Non-Refundable Items
Customized or personalized items, including products with logos or imprints, are non-refundable unless they have manufacturing defects or quality issues covered by our warranty.
3. How to Request a Refund
To request a refund, please contact our customer service team at [customer service email or phone number]. Provide your order details, reason for the refund request, and any supporting information. We will assess your request and provide instructions for return.
4. Refund Process
Upon receiving your returned item and confirming its eligibility, we will process your refund within [insert duration] days. Refunds will be issued in the original payment method used for the purchase.
Please note that return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or quality issue.
We strive to make your experience with Watchout Concepts exceptional, and we're here to assist you with any questions or concerns regarding our Warranty and Refund Policies.